Frequently Asked Questions
Everything you need to know about illuminating your home.
How do I know which light bulb is compatible with my fixture?
Each product page lists the required bulb base (e.g., E26, G9) and maximum wattage. We recommend using LED equivalents for better energy efficiency and longevity.
What is your policy on shipping fragile items?
We use specialized reinforced packaging and premium couriers to ensure your glass shades and chandeliers arrive safely. All lighting orders are fully insured during transit.
Do you offer professional installation services?
While we do not provide direct installation, all our fixtures come with detailed mounting hardware and instructions. For safety, we recommend hiring a licensed electrician for hardwired installations.
What happens if my light fixture arrives damaged?
Please inspect your order upon arrival. If any glass components are broken or the fixture is damaged, contact us within 48 hours for a free replacement part or full exchange.
Can I return a fixture if it doesn't fit my room's style?
Yes, we offer a 30-day return policy for items in their original packaging that have not been installed or had their wires cut.
Are your outdoor lights weather-resistant?
Yes, all products in our Outdoor Collection are UL/ETL rated for either 'Damp' or 'Wet' locations to ensure they withstand rain, snow, and humidity.